A new phone can be exciting until contacts, photos, email, banking apps and two-step codes do not move across cleanly. A careful setup helps avoid lockouts and missing information.
If you would rather get practical help straight away, visit our Mobile Device Setup page for hands-on support, booking options and common repair questions.
Back up the old phone first
Before starting the transfer, check that the old phone has a recent backup. For iPhone this may be iCloud or a computer backup. For Android this may be Google backup, Samsung backup or another cloud account.
Move contacts, photos and messages carefully
Contacts can live in iCloud, Google, Outlook, SIM cards or phone storage. Photos may be in device storage, iCloud Photos, Google Photos or another app. Check the source before deleting anything from the old phone.
Plan for banking and two-step verification apps
Some banking, authenticator and work apps need extra steps before moving to a new phone. Keep the old phone available until you have signed in and tested the important apps on the new device.
Finish with privacy and backup settings
Review screen lock, account recovery, app permissions, location settings and automatic backup. A new phone setup is the best time to tidy old apps and improve account safety.
Quick checklist
- Keep the old phone until the new one is fully tested.
- Check contacts, photos, email and banking apps before wiping anything.
- Use strong screen lock and account recovery options.
- Turn on automatic backup after setup.
When it makes sense to get help
Need help setting up a new phone or tablet? NetGeeks can help move data, set up email, connect Wi-Fi and check backup.
Helpful next steps
You may also find these NetGeeks pages useful if the issue affects more than one device, account or setup area.
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